General Purpose

The School Experience Manager will focus on registering students for all in-studio and community engagement programs. They will schedule privates and birthday parties with customers and coordinate teachers for them.

Example of Duties

Customer Experience (60%):

• Provide exceptional customer service experience to all members, non-members, and visitors.
• Involved in customer care related activities, as needed:
  • Phone calls and emails to potential and current clients.
  • Assist with registration in JackRabbit.
  • Band communication to current students and faculty.
  • Answer questions and note concerns about the studio, classes, instructors, and services.
• Manage enrollments and registrations, and marketing of programs to students who have taken a class in the past 3 years.
• Manage the front desk team.

Program Marketing Strategy (10%):

• Assist in reaching the organization’s diversity, equity, inclusion, and school goals.
• Foster an affirming organizational culture that promotes continuous learning by students and staff
• Develop new and innovative ideas to retain students.
• Provide feedback to leadership on programs and students.
• Prepare regular program reports for the School Director.
• Develop and monitor program budget to meet fiscal objectives. Meet Sales Goals.
• Monitor and evaluate the effectiveness of and participation in programs.
• Stay up to date on the latest in the industry.
• Create content and post on our social media. Able to follow brand styles.